FAQ's

WHAT SHIPPING CARRIERS DO YOU USE?

We use the United State Postal Service, UPS, and Fedex. To keep shipping rates down we compare costs between these carriers and ship the most efficient way.

HOW CAN I TRACK MY ORDER?

We will send tracking information to the e-mail address associated with your order once the item has shipped.

WHERE IS MY PACKAGE?

When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

WHAT ARE THE SHIPPING RATES?

The shipping rates for most of the items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

WILL YOU SHIP TO AN APO ADDRESS?

Yes, on single bag orders only. The rate applies to the APO facility's zip code in the US. Be sure to use the country as United States, the city as APO or FPO, the state as Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code. 

HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?

Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend calling us immediately upon realizing that something may be wrong with your order. We will always do our best to make sure you’ll get what you need, but cannot guarantee that we will be able to fix the order before it ships out.

HOW DO I RETURN AN ITEM/RECEIVE A REFUND?

Apparel can be returned up to 15 days for in-store credit or exchange. Gear can be returned/exchanged up to 30 days for in-store credit, refund, or replacement. Bags of coffee can be returned for equal exchange of the same blend (or a similar blend of equal or lesser value) if there is physical damage to the package or you feel it is unsafe to consume. If you require further assistance, please e-mail support@oilrigcoffee.com

WHAT ARE MY PAYMENT OPTIONS?

We accept Visa, MasterCard, American Express, Discover, and PayPal.

WHERE CAN I BUY OIL RIG COFFEE PRODUCTS?

Currently you can buy Oil Rig Coffee products on our website. We do not yet have any retail locations, but when we branch out we’ll be sure to keep you up to date on all of our locations!

HOW SAFE IS IT TO ORDER ONLINE?

We only use the safest payment processing services on the web. If you have any security questions or concerns please check out our payment processors security measures. PayPal.com or Shopify Payments.

HOW SHOULD I STORE THIS COFFEE AND HOW LONG WILL IT LAST?

The thing to keep in mind when storing coffee is humidity. Keep coffee away from humidity until it is brewed. Storing it in a dark, airtight container at room temperature will keep your coffee fresh for up to 4 weeks if ground, and longer if whole bean.